In transportation, your documents are your currency. You run on thin margins and depend on cash flow to keep your business running smoothly. Unfortunately, many transportation companies suffer billing issues unnecessarily because of slow processes with driver and load documents.
Paperwise Capture™ for Transportation was specifically designed to make it easy for drivers to get their documents back to you from the road. It is faster, more accurate, less expensive and more dependable than other methods typically used by transportation companies.
You can be up and running in a matter of hours providing you with fast, high ROI, happier drivers and better customer service. Here are five immediate benefits of using Paperwise Capture to collect driver documents for better billing processes.
1. Get Bills Out Faster
It’s not uncommon for transportation companies to see 60-90 days DSO in their billing cycles simply because it takes so long to get the right documents in front of your customer for billing. How long does it take for your company to bill your client after a trip ends? Most companies would say it is a matter of weeks between a signature on a proof of delivery and a bill to a customer. With Paperwise Capture it literally takes minutes, not days or weeks, to receive your documents after your driver is finished with a load.
Mobile capture removes the biggest choke points in your document to bill cycle:
- Paperwise Capture delivers documents in seconds, several days faster than scanning kiosks or other delivery methods.
- Drivers can instantly index their documents with a single click so your staff knows the driver, the load and the document type eliminating manual processes and indexing at HQ
- While many transportation companies enjoy Paperwise Capture right out of the box, we also have many options to expand your billing capabilities with process automation, TMS system integrations and rendition billing.
2. Reduce Your Unbilled Revenue
What happens when the documents do arrive back at your office? It’s not uncommon for a single load to have multiple documents – proof of delivery, scale tickets, bills of lading, detention tickets and more. Can your team effectively handle all of the manual work matching those documents to drivers, clients and loads inside your TMS system?
What happens if there is a missing document, missing signature, illegible area of the document or other issue? In most cases, that delays your ability to bill your customers. If just 6% of your documents are missing or illegible, it can impact 30% of your billings. In many cases, this extends your DSO on those clients well beyond 90 days. It is not uncommon for large transportation companies to see level of unbilled revenue into the hundreds of thousands of dollars all because of document issues and manual processes. That is a direct hit on your cash flow that you can avoid with Paperwise Capture.
3. Better Customer Satisfaction
You might be surprised to learn that faster billing times can lead to higher customer satisfaction, but it’s true. If late and inaccurate billing causes so many issues for your employees, it also has negative effects for your customers:
- Inaccurate bills lead to mistrust
- Missing paperwork causes inefficiencies for customer employees
- Late bills cause customer financial teams issues
- Incorrect and late billing leads to higher call and complaint volumes
Keeping your billing as accurate and timely as possible is not only great for your own cash flow, but improves your customer experience.
4. Happier Drivers
It’s no secret that drivers dislike dealing with documents. They don’t like carrying them around their cab or using confusing TMS systems or waiting in line to use a scanning kiosk. They lose valuable time with each of these frustrating methods of sending documents back to HQ.
Paperwise Capture allows your driver to immediately scan, automatically index and send documents from anywhere within seconds of dropping off a load. That allows them to get back on the road and do what they do best: drive.
5. Improve Scalability
If driver documentation is causing any problems for your company right now, it won’t get better as you grow. It can already be difficult to keep up with a steady stream of incoming documents and hiring more isn’t always the answer. Paperwise Capture allows your team to do more with less, driving enormous efficiencies across your organization without adding to your headcount. With the right solution for mobile capture in place, you can grow your revenue and your profitability.
