Paperwise FAQ

Need Assistance Or Have a Question?

Feel free to reach out! If you can’t find the information you’re looking for on this page, simply use the contact form on our contact page to get in touch.

How much does your solution cost?

Pricing varies depending on the solutions and customizations needed. We also provide on-premise, cloud, and hybrid deployments. To receive a quote tailored to your requirements, please contact us. 

How are you different from your competitors?

Paperwise solutions are designed to work the way you work. We strive to provide the solution you need and not just what will do the job if you’re willing to bend your processes far enough.

Can I use certain modules as standalone, or do they integrate with others?

Some of our solutions and applications are standalone. Others can be used independently but require either a Symphony tenant or a Paperwise DM database for storage and configuration.

Do you have an open API?

Paperwise has an API and allows their customers to use it to develop customizations and integrations. To learn more, visit our Develop page.

Is it in the Cloud or on-premise?

We have solutions that can be hosted in our cloud or yours as well as installed on your own local network (on-premise)

Is intelligent capture similar to AI?

Intelligent capture uses machine learning which is a subset of artificial intelligence

Which departments use your solution?

Any department can use our solutions. Even if they do not need to process documents. All departments benefit from automating processes such as requests for time off, employee onboarding and offboarding, expense reporting, or any process that involves people and data.

What are some of the integrations you offer?

Nearly every one of our customers uses one or more integrations. Common examples include:

  • QuickBooks
  • Microsoft Dynamics Great Plains
  • Infor
  • JD Edwards
  • SAP
  • Trimble TruckMate
  • Trimble TMW Suite
  • Eleos
  • DAT Keypoint
Which industries do you serve?

Paperwise is not limited to specific industries. Our applications can serve any industry. Some of our top industries include healthcare, education, finance, transportation, manufacturing, and insurance.

What types of support options does Paperwise offer?

Our customers enjoy working with our top-notch support team via phone, remote connection, email, and chat. Need Help?

What are examples of documents that you store?

We can store any electronic file. Files from your office suite, an email message, a PDF, an image, audio or video, any electronic file that you can create, move, copy and use on your computer.

Can I send in documents from my phone?

Yes, you can use our mobile app for iOS and Android to take pictures of documents such as receipts and send them into Paperwise. There are many other pathways into Paperwise. Users can drag and drop files, send from Windows Explorer, send from Microsoft Office, print from Windows, automatically import from email inboxes, automatically import from folder and FTP locations, and of course scan with document scanners and MFP devices.

Does Paperwise support single sign on?

Paperwise Symphony can accept sign in tokens from your SAML 2 provider for a seamless login experience.

What kind of security does Paperwise offer for its document Management solutions?

Security is very important to us and starts the moment you sign into our solutions. Symphony support multi-factor authentication. You can modify your login options to use 3rd party authentication tools such as Google Authenticator.

Documents and processes are secured per cabinet, process, role, and user settings. Documents access can be secured all the way down to specific metadata values.