The PaperWise mission is composed of six corporate drivers. One driver in particular focuses on the relationship we build with our customers. To be more specific it states our objective is to Build Enthusiastic Customers: A feeling of inspiration, zeal, or passion, in regard to PaperWise, our People, and our Products. Part of what makes this possible is building strong partnerships and offering reliable advanced solutions. However, after observation of our corporate architecture, it was decided that another source was needed to not only guarantee customers are enthusiastic, but to maintain a consistently high level service experience. 

 “We came to the realization that we needed to have the customer voice represented at all times. Our customers are the heartbeat of our success and it’s important their needs are met and we exceed expectations every time,” explained PaperWise owner and CEO Dan Langhofer. With this realization came the development of the PaperWise Customer Care Team. The team’s primary goal is to guarantee every customer is taken care of so their needs are not lost amongst support cases and projects. “Customer Care Representatives will serve as a liaison to our customers and will focus on the specific requirements of our users so the customer voice is always present. The PaperWise team will rely on our Customer Care Team to fulfill an advisory role from the customer’s perspective,” said Langhofer.   

In putting together the team it was important each member had knowledge of our industries and the PaperWise Suite. This would help guarantee each representative’s ability to ensure that PaperWise is offering the best support, software, and solutions for each unique industry segment we serve. To really meet the objectives at hand, members of the new department came from within existing PaperWise departments. Fred Harris transferred in from the Sales team. With his previous experience as Account Manager, Fred was ready to continue serving the customers of PaperWise on a larger scale. Mary Malin joins the team from a training and Industry Analyst position. Her experience in service will be utilized to work with customers to discover how we can make solutions better and reinforce communication with customers.   Jamison White joins Fred and Mary from Technical Support as the third and final member of the Customer Care Team. As a Support Technician, Jamison has dedicated time to helping customers solve the issues they encounter in addition to conducting past BootCamp Training sessions.

This team is composed of players committed to nurturing the customer experience. Outside of regular support cases, Customer Care Representatives will be available to customers for any needs.    They will be in touch with clients to learn how systems are currently being utilized, what areas could also benefit, and what developments would make the business conducted easier. In addition, these personal PaperWise contacts will be available as a sounding board for frustrations, concerns, as well as successes. With the Customer Care Team active, an open forum will be available for customer feedback which will only strengthen our ability to grow our partnerships with the businesses we serve.  

We are interested in knowing how we can make our solutions better. Your very own Customer Care Representative is on standby to assist you, answer any questions you may have, and is interested in knowing how you see your company and industry moving forward. Now is the time to have your voice heard and help PaperWise ensure that we are always able to exceed expectations when serving you and your industry.  Contact us today and connect with your representative.